DashDesk organises your moderators' whole day: every WhatsApp, Instagram and Messenger chat in one place, AI that takes the routine questions, and a clear path from "how much?" to a confirmed order.
Free plan, no card required.
Amina K.
WhatsApp · +20 10 •••• 4471
Amina K.
Customer since Mar 2025
Interactive demo: open any conversation.
Why DashDesk
Answering is the easy part. These three things make the rest easy too.
Every WhatsApp, Instagram and Messenger chat in one place, shared fairly: each new conversation goes to the least-loaded moderator on shift, and nobody answers the same customer twice.
The assistant collects the details, reads the order back and asks the customer to confirm — twice — before anything is placed. Cancellations are handled with a reason, never silently.
Every message is classified by intent, confidence and sentiment. The AI answers only what your rules allow, and hands the rest to a person with a two-line summary of what the customer wants.
One workspace, three jobs
Opens the chat that has waited longest, sees the customer's history and the AI's two-line summary, replies with a slash command or an approved template, and confirms the order without leaving the thread.
Watches the live dashboard, sets shifts and routing rules, reassigns a conversation that is stuck, and reads the activity log to see who did what.
Connects the channels once, decides how far the AI may go, sees response times and conversation volume, and pays a local price in their own currency.
Everything included
Built for teams that sell and support over chat, not for a 500-seat contact centre.
WhatsApp Business, Instagram Direct, Facebook Messenger and web chat in one split-screen view.
Intent, confidence and sentiment on every inbound message, plus automatic tags.
Off until you switch it on, then limited by rules you control.
Two lines — what the customer wants and what to do next — the moment a person takes over.
Details collected from the chat, read back, and confirmed twice before an order is placed. Shopify in beta.
A customer can cancel at any point; the reason is asked for and recorded, never skipped.
Internal notes inside the chat that the customer can never see.
See who else is viewing or typing before you press send.
Chats go to the least-loaded moderator who is online and on shift, or by keyword and intent rules.
Re-open a conversation after the 24-hour window with an approved template, right from the composer.
Meta's quality drops, restrictions and ban warnings shown on the channel before they cost you the number.
/order, /menu and more, filled from templates or from your own endpoint.
Send and receive images, voice notes and documents, stored privately.
Open conversations, response times and who is handling what, for the team leader.
Arabic, English, German, French and Spanish, in the app and on the site.
The whole inbox works on a phone or tablet, for moderators who are not at a desk.
Serve the app from help.yourshop.com with DNS verification.
Each workspace's data is separated by row-level security in the database, not just in the interface.
Why not just…
| Why not just… | WhatsApp Business app on a shared phone | Global inbox tools | DashDesk |
|---|---|---|---|
| Several moderators on one number at once | No — one phone, one person at a time | Yes | Yes |
| WhatsApp, Instagram and Messenger in one inbox | No | Usually, on higher plans | Yes, from Starter |
| AI replies with guardrails you set | No | Often a paid add-on | Included |
| Guided order capture and double confirmation | No | Rarely | Yes (Shopify in beta) |
| Built for Arabic and right-to-left | Partly | Rarely | Yes, plus four more languages |
| Priced locally in Egyptian pounds | Free | No — US dollars, per seat | Yes |
Compared with the general category, not a specific vendor. Prices and features of other tools change; check them directly.
How it works
Link Facebook for Messenger and Instagram in one click, or follow the guided WhatsApp steps, and finish with a live credential test.
Add moderators, set shifts, and choose what the AI may answer and when it must hand over.
Moderators work one organised inbox while the routine replies and order details are handled for them.
A note from the founder
We are DashDesk. We are not another CRM. We built a platform for the people who do the real work of a chat business — the moderators — and we want to make that job as good as it can be.
Replying to a message is easy. Closing an order or a deal is the hard part. DashDesk makes both easy: it organises every conversation, simplifies every step from the first question to the confirmed order, and makes all of it available and affordable for every business, starting here in Egypt.
62%
of conversations handled by AI
without a human touching them
<40s
first response time
even outside working hours
The two figures above are design targets that show what the triage guardrails aim at. They are not measured results from live DashDesk workspaces.
4
channels in one inbox
WhatsApp, Instagram, Messenger, web chat
200
free conversations a month
on the $0 plan, permanently
$29
entry paid plan
5 seats and 2,000 conversations
3
roles enforced in Postgres
Admin, Team Leader, Agent
In short
DashDesk is not another CRM. It is the workspace for the people who answer your customers — moderators, sales and support — on WhatsApp, Instagram and Facebook Messenger. It puts every chat in one organised inbox, lets AI take the routine replies within limits you set, and walks each conversation from the first question to a confirmed order, so the team spends its time on the part that is actually hard: closing. Free for 2 people; paid plans start at $29 a month, with local prices in Egypt.
DashDesk is a workspace built around the moderator's job: answering customers on chat and turning those conversations into orders. It connects WhatsApp Business, Instagram Direct, Facebook Messenger and a web chat to one shared inbox, splits the work across the team by shift and load, and lets AI answer the repetitive messages and collect order details — within rules you control.
A moderator's day is not "reply to messages". It is: find the chat that is waiting longest, remember what this customer asked yesterday, quote the right price, collect a name and an address, confirm, and not lose the order when the customer goes quiet for an hour. DashDesk is designed around that sequence, step by step.
Roles are enforced in the database, not hidden in the interface: an Admin owns billing and channel connections, a Team Leader sees the live dashboard and routing, and an Agent sees the inbox.
No. DashDesk keeps a profile on every customer — contact details, tags, notes and order history — because a moderator needs it to close, not because the product is a database of contacts. The centre of DashDesk is the conversation and the order, not the record.
CRMs are built for managers who report on a pipeline. DashDesk is built for the person typing the reply: one thread per customer per channel, the history beside it, and the next step — price, details, confirmation — in front of them.
The assistant collects the item, quantity, name, address and payment preference from the conversation, reads a summary back to the customer, and asks for a confirmation before anything is placed — and a second one before the order goes out. A customer who changes their mind can cancel, and is asked why. Moderators see the same summary on screen and can take over at any point.
Order capture works with a connected Shopify catalogue, which is still in beta. Without it, moderators take the order by hand from the same screen, with the customer's details and history beside the chat.
WhatsApp Business through Meta's official Cloud API, Instagram Direct, Facebook Messenger, and a web chat widget for your site. DashDesk never uses WhatsApp Web, QR codes or unofficial clients — the tools that actually get numbers banned — and it warns you on the channel page when Meta flags your number's quality or restricts the account.
Outside WhatsApp's 24-hour window, moderators re-open the conversation with an approved template from the composer instead of having the message refused.
The Free plan connects one channel, Starter two, and Growth and Scale all of them.
Shops and service businesses whose customers order on chat — typically two to fifteen moderators handling a few hundred to a few thousand conversations a month across WhatsApp, Instagram and Messenger. It is built in Egypt and priced for it, then for Europe.
It fits best where the same small team answers everything: a clothing brand selling through Instagram DMs, a bakery taking WhatsApp orders from two branches, an agency running moderation for several client pages.
Create a workspace, connect WhatsApp, Instagram or Messenger, and give your moderators one place to answer, follow up and close.
Free plan, no card required.