Last updated
In short
DashDesk has four plans. Free is EGP 0 for 2 seats, 1 channel and 200 conversations a month. Starter is EGP 800 a month for 5 seats and 2,000 conversations. Growth is EGP 2,499 for 15 seats and 10,000 conversations. Scale is EGP 6,999 for 50 seats and 50,000 conversations. Every plan includes AI triage.
Try the whole product
EGP 0/month
2 agent seats
200 conversations a month
For a small shop
EGP 800/month
5 agent seats
2,000 conversations a month
For a real team
EGP 2,499/month
15 agent seats
10,000 conversations a month
For agencies
EGP 6,999/month
50 agent seats
50,000 conversations a month
Prices are per month in Egyptian Pound and exclude VAT and other taxes. You are viewing Egyptian Pound prices. Your workspace is billed in the currency of the country your business is in.
There are four plans: Free at EGP 0, Starter at EGP 800 a month, Growth at EGP 2,499 a month and Scale at EGP 6,999 a month. Prices are per workspace, not per agent, and every plan — including Free — includes AI triage on every inbound message.
What changes between plans is capacity rather than intelligence: how many agents can sign in, how many channels you can connect, how many conversations you can handle, and how many AI replies are included.
The Free plan is permanent. There is no time-limited trial to expire and no payment card required to create a workspace.
A conversation is a thread with one customer on one channel, counted once in the month it starts. Twenty messages back and forth with the same customer is one conversation, not twenty, and the counter resets on the first of each month.
AI replies are metered separately, because a conversation the AI answers and one an agent answers cost different amounts to run. Each plan lists both numbers.
Start on Free and let volume decide. Move to Starter when you need a second channel or a third agent, to Growth when you need shift-based routing or a custom domain, and to Scale when you need an audit log or SLA reporting — typically an agency running several client workspaces.
Plan changes take effect immediately and are made from Settings → Billing by an Admin. Downgrading keeps your history; it only lowers the ceilings.
Yes, one: Meta bills your business directly for WhatsApp Cloud API conversations. DashDesk does not resell WhatsApp messaging and takes no margin on it, so those rates are whatever Meta charges you. Instagram Direct, Facebook Messenger and web chat have no per-message fee.
Create a workspace, connect WhatsApp, Instagram or Messenger, and give your moderators one place to answer, follow up and close.
Free plan, no card required.